Terms of Service
All prices are shown in Australian dollars & include all taxes, where applicable.
A $18 delivery fee (minimum) will be added to your order. This may increase depending on the delivery area you choose.
Delivery is available in specific local postcodes in Melbourne, Victoria. We do not deliver to Regional Victoria or Interstate.
The standard price is representative of the product pictured.
It may be necessary to substitute some of the flowers, or containers in your order using a mix of our freshest in-store seasonal blooms. However, we will always do our best to create a lovely product as close as possible to what you ordered. In some cases, some flowers may be delivered in bud to provide longer enjoyment.
Our Freshness Guarantee
At Wholesale Flowers Camberwell, we are committed to providing fresh, high-quality flowers, beautiful plants, and exceptional value with every purchase. Every bouquet and arrangement is carefully prepared by our experienced team using the freshest flowers available.
We take every care to ensure your flowers are presented beautifully and are ready to be enjoyed. As flowers are a natural product, availability, colour, and variety may vary depending on seasonality and market supply.
Quality Concerns
If you have any concerns about the quality of your purchase, please contact us within 48 hours of receiving your flowers.
Quality concerns may include, but are not limited to:
Poor quality blooms
Missing items
Incorrect items
Damaged products
Value concerns
To assist us in reviewing your claim, all quality concerns must be accompanied by clear, high-resolution photographs of the entire product received, along with any relevant close-up images. These photographs allow us to accurately assess the issue and continually improve our products and service.
Please note that images which are blurry, too dark, taken from too far away, or do not clearly show the product may not be accepted. We are also unable to assess bouquets or arrangements where flowers have been removed or altered after delivery.
Card Messages
We recommend avoiding the use of special characters (such as emojis) in your message.
As Interflora works with a network of local florists, card messages may be either printed or handwritten, and certain characters may not be able to be reproduced accurately.
Flower Care
Fresh flowers require proper care to maximise their lifespan. To keep your flowers looking their best, we recommend:
Placing cut flowers into clean, fresh water as soon as possible.
Changing the water daily.
Re-cutting stems every few days.
Keeping flowers away from direct sunlight, heaters, air conditioners, and extreme temperatures.
Ensuring floral foam (oasis) arrangements remain moist at all times.
Wholesale Flowers Camberwell cannot accept responsibility for flowers that have not been properly cared for after purchase or delivery.
Quality concerns relating to flower freshness should be reported within the 48-hour timeframe. Requests received after this period may be reviewed at our discretion.
Order Changes & Cancellations
Requests to amend or cancel an order should be made as soon as possible and preferably within 24 hours of placing your order, during business hours.
While we will always do our best to accommodate changes or cancellations, we cannot guarantee that requests can be fulfilled once preparation or delivery of an order has commenced.
Contact Us
If you have any questions about your order or require assistance, please contact our friendly team during business hours 10am-6pm Monday - Sunday.
Wholesale Flowers Camberwell
📍 Rear 638 Burke Road, Camberwell VIC 3124 (Carpark Entrance)
📞 0477 003 191
✉️ wholesaleflowerscamberwell@gmail.com
