Returns Policy

At Wholesale Flowers Camberwell, we take pride in providing fresh, high-quality flowers and plants. If you are not satisfied with the quality of your purchase, we are here to help.

Quality Concerns
If you believe your flowers or plants are not of acceptable quality upon receipt, please contact us within 48 hours of delivery or collection.

To assist with our assessment, we may request:

• Your order number

• A description of the issue

• Clear photographs of the flowers, plants or arrangement

Resolution
Once reviewed, we may offer one of the following remedies where appropriate:

• Replacement of the product

• Store credit

• Refund

Any resolution will be determined at the discretion of Wholesale Flowers Camberwell following assessment of the product and circumstances.

Exclusions
As flowers and plants are natural products, variations in colour, size, bloom stage and flower varieties are normal and are not considered faults.

We are unable to provide refunds or replacements where:

• Incorrect care has resulted in deterioration of the product

• The recipient was unavailable and the order was left in accordance with delivery instructions

• More than 24 hours have passed since delivery or collection without notification of a quality issue

Contact Us
For all quality concerns, please contact our team as soon as possible:

Wholesale Flowers Camberwell
📍 Rear 638 Burke Road, Camberwell VIC 3124 (Carpark Entrance)
📞 0477 003 191
✉️ wholesaleflowerscamberwell@gmail.com

We are committed to ensuring our customers receive fresh flowers and exceptional service every time.